Opportunities

Join Our Team
Reading Rock is always looking for passionate people to join our team.  For questions regarding employment opportunities, please contact our Human Resources department at 800.482.6466.

  • CUSTOMER SERVICE MANAGER

    The Manager of Customer Service is an important position at Reading Rock that is critical to overall company reputation and value.  The ability to work on cross functional teams and multitask during ever-changing daily routines are key performance indicators.

    Responsibilities, but not limited to:
    • Team Leadership:  Lead by example and implement continuous improvement initiatives for team members of various departments both in personal and professional development.
    • Industry Awareness:  Stay abreast of the ever-changing construction industry, product developments, and market shifts to help properly position for sustained growth.
    • Customer Experience:  with internal and external partners, define the industry’s best customer experience and ensure compliance at all times. 
    • Business Intelligence:  Be a subject matter expert in RR software platforms, including but not limited to Sales Force and M2M.  Assist with the creation and management of new technology tools that improve speed and accuracy of information inside and outside the organization.
    • Conflict Management:  Professionally address and resolve matters affiliated with all key internal and external stakeholders for prompt and equitable solutions.
    • Ensure proper staffing between all locations to manage peak workflow challenges, including all regional RDC locations.
    • Manage project management team for key account relationships (large production builders) and order processing including but not limited to PO accuracy, scheduling, shipment, invoicing and VPO processes.
    • Budget Achievement:  Direct people, products, and processes within budget expectations by way of financial report reviews and team member metrics.
    • Ensure all CS department members are crossed trained between product divisions to adequately process orders within protocol.  This would also include various levels of understanding in the installation of those products.
    • Policy:  Develop and enforce written policies in accordance with the success factors of each business unit.
    • Operational Excellence:  Document, identify, and clearly communicate existing and new Best Management Practices related to the position.
    • Other position-related duties as needed & assigned.

    Requirements and Qualifications:
    • Organization Management and Leadership: Required.
    • Construction Industry: Minimum of five (5) years preferred.
    • Education: Business college degree from an accredited program preferred.
    • Customer Service experience in a leadership role.
    • Technology: ERP and Microsoft Office required.  CRM preferred.
    • Human Resources: people skills including performance management.

    Key Competencies:
    • Proactive, team-based philosophy toward client satisfaction.
    • Highly organized with effective time management skills.
    • High business acumen with excellent, oral, nonverbal, and written skills.
    • Critical and lean thinking and the entire supply chain.
    • Negotiating and Influencing at all levels of the enterprise.
    • Root Cause and Corrective Action methodologies.
    • Valid driver’s license and good driving record.
    • Ability to lift 50 lbs.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • PROJECT MANAGER

    The Project Manager is responsible for all aspects of RockCast Projects.  Proactively managing the project process; interfacing with customers both internal and external.

    Duties and Responsibilities, but not limited to:
    • Comply with all company policies, procedures, performance standards in the operations department.
    • Accurately and promptly manage project data in RockCast ERP systems and maintain thorough tracking systems and accurate project files.
    • Primary point of contact for all project related communication needs.  This includes communication with sales staff, engineering, estimating, manufacturing, logistics, and accounting.
    • Facilitate and manage drawing requests, RFI’s, and detailed information with Technical Services, and proactively manage the drawing approval process.
    • Responsible for reviewing sales orders to ensure accuracy with pricing, scope of supply, as well as verification of customer purchase orders.
    • Aggressively identify aging inventory and close the loop on all outstanding orders.
    • Utilize opportunities to continuously gain market share for the division through efficient sample processing and customer service excellence.
    • Manage all relevant internal documentation including credits, billing changes, freight bills, etc., according to RockCast procedures; assist with expediting receivables and minimize expense costs associated with collections

    Requirements and Qualifications:
    The ideal candidate will be self-motivated, and quality-driven with the following skill set:
    • Computer skills including Word, Excel, MS Project or other project scheduling software
    • ERP Experience
    • Attention to detail and ability to handle multiple demands concurrently
    • Ability to read and understand architectural plan sets
    • Good communication skills written and verbal
    • Minimum of a 2-year degree or equivalent work experience in related field
    • Prior Project Management experience

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FIREPLACE INSTALLER

    Responsibilities
    · Maintain company vehicle and other related tooling
    · Safe operation of power tools
    · Install products in new construction sites and retail homes to manufacturers’ specifications and building codes
    · Interact and communicate with customers and homeowners during installation and/or service
    · Load and unload truck
    · Frame walls for fireplace installation, when applicable
    · Measure and install sheet metal chase cap
    · Install pipe, wood and metal
    · Adhere to company safety policies

    Requirements:
    The ideal candidate will be self-motivated and quality-driven with the following skill set:
    · Demonstrated commitment to superior internal and external customer service
    · Good communication skills in English
    · Ability to safely and properly operate power tools (i.e., power saws, drills, gas/electric meters)
    · Valid driver’s license
    · Good driving record
    · Forklift license or the ability to obtain forklift license preferred
    · Ability to safely and properly lift up to 60 pounds regularly
    · Ability to climb ladders, bend frequently
    · High school graduate or equivalent

    Preferred skills, but not required:
    · Basic electrical knowledge
    · Experience in framing
    · Experience with sheet metal and wood
    · Experience using measuring tape, cutting, installing wood, metal
    · Experience running pipe

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • GENERAL LABOR

    Primary Process and Individual Responsibilities
    • Perform all Entry Level duties
    • Mix Cement, sand and other construction material
    • Carry Material from mixing area to work area
    • Chisel Rock product
    • Place diving foam between layers of material
    • Lift material from chiseling area
    • Move product into Kilns
    • Clean up molds
    • Perform 5s clean up process in various areas
    • Clean up tools at end of day
    • Clean work area before and after work
    • Assist other departments when necessary
    • Transfer furniture, equipment and light machinery to various locations in the plant.
    • Other duties as assigned

    Requirements
    • HS/GED preferred
    • Must be able to lift 50 pounds
     Must be able to stand all day
    • Must have knowledge of how to use tools such as hammer, screw driver, nail gun etc.

    To Apply: Applications accepted until position is filled. Email or Fax a Resume, cover letter and any letters of recommendation to Careers@readingrock.com or 513-326-2977.

  • FORKLIFT OPERATOR

    Description
    FORKLIFT OPERATOR responsible for loading product in a safe, accurate, and timely manner, assuring on-time and accurate customer deliveries.

    Responsibilities
    • Operate powered lift truck
    • Pull and load orders from loading list timely timely and accurately
    • Interact with customers in a professional, courteous and helpful manner
    • Identify and report mislabeled, poor quality and damaged product
    • Follow safety work practices

    Requirements
    The ideal candidate will be self-motivated, and quality-driven with the following skill set:
    • Forklift certification, or the ability to obtain certification
    • Ability to properly lift up to 75 lbs. repeatedly
    • Follow written and oral instructions
    • Ability to sit for long periods of time in a forklift
    • Work in outdoor environment in varying temperatures
    • Work well with others as part of a team
    • Basic math skills
    • High school diploma or equivalent

    To Apply: Applications accepted until position is filled. Email a resume, cover letter and any letters of recommendation to careers@readingrock.com, or fax to 513-326-2977.